Tripboat Mitra App Legal Documents

1. Introduction

This Privacy Policy describes how PT Sogih Teknologi Bangsa ("Tripboat", "we", "us", or "our") collects, uses, and protects information from users of the Tripboat Mitra mobile application ("App"). This policy applies exclusively to drivers and partners ("Mitra") who use the App to provide transportation services.

By using the Tripboat Mitra App, you consent to the data practices described in this policy.

2. Information We Collect

We collect only the following categories of information necessary to operate the App:

2.1 Personal Information

• Full Name: Required for account registration and identification purposes.
• Phone Number: Required for account login, verification, and communication regarding trips.

2.2 Location Data

• Foreground Location: Collected when the App is actively in use to enable trip navigation and pickup coordination.
• Background Location: Collected ONLY during active trips to provide real-time tracking to customers and ensure trip safety. Background location collection automatically stops when a trip is completed or cancelled.

2.3 App Activity

• Login Events: Recorded for account security purposes.
• Trip Status: Including trip acceptance, start time, and completion time for service fulfillment.

2.4 Device Information

• Device ID: Collected for security purposes and crash diagnostics to improve App stability.

3. How We Use Your Information

We use collected information exclusively for the following purposes:

• To verify your identity and maintain your account
• To enable trip acceptance, navigation, and completion
• To provide real-time location to customers during active trips
• To send trip-related push notifications
• To ensure platform security and prevent fraud
• To diagnose technical issues and improve App performance
• To comply with legal obligations

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Your information may only be disclosed in the following circumstances:

• To Customers: Your name, location during active trips, and vessel information are shared with customers for trip coordination.
• Legal Requirements: When required by law, court order, or government regulation.
• Safety: When necessary to protect the safety of users or the public.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• All data transmission uses HTTPS encryption
• Data is stored on secure servers with restricted access
• Access to personal data is limited to authorized personnel only
• Regular security assessments are conducted

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Trip history and location data are retained for a reasonable period for business and legal purposes. You may request deletion of your account and associated data at any time.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and personal data
• Withdraw Consent: Revoke previously given consent

To exercise these rights, contact us at: [email protected]

8. Background Location Usage

The Tripboat Mitra App collects background location data ONLY during active trips. This is essential to:

• Provide real-time location updates to customers awaiting pickup
• Enable trip tracking for customer safety
• Calculate accurate trip distance for fare computation

Background location collection automatically stops when:

• You complete a trip
• You cancel a trip
• You go offline in the App

You can disable background location at any time through your device settings, though this may affect your ability to complete active trips.

9. Age Requirement

The Tripboat Mitra App is intended for users aged 18 years and older. We do not knowingly collect information from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or via your registered contact information. Continued use of the App after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us at: